MMR
Myanmar
Customer Care Champion
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
A Fantastic Opportunity for ...
ROLE PURPOSE
We are looking for an experienced Customer Care Champion to provide excellent inbound and outbound call customer service throughout Customer Care Center in which running an efficient and profitable manner, to increase customer satisfaction, loyalty, retention, growth and to meet their expectations and responsible for overseeing and supervise as excellent customer support to Customer Care Specialists team during all inbound and outbound call service and directly reporting to Customer Care Manager.
JOB RESPONSIBILITIES
Respond fast and convenient customer service on customer queries, request and complaints in a timely and accurate, valid and provide the complete information by using the right methods/tools during 24/7 inbound and outbound call service
Identify customer needs and help customers use excellent service to get customer satisfaction during 24/7 inbound and outbound call service
Build sustainable relationships and trust with customer through open and interactive communication
Take ownership of customers issues and complaints and follow problems through to resolution with great and excellent customer service response within service level agreement and the extra mile to engage customers
Update and understanding our core banking system databases with useful information about all related technical issues and effectively and efficiently resolve customer issues and complaints with great customer service response and the extra mile to engage customers
Deliver smart Goals and KPI throughout Customer Care Specialists team
Able to Work 24/ 7 Effectively and efficiently in duty rotation plan at Customer Care Center
Manage resources and utilize assets to achieve smart goals and KPI of Customer Care Center Performance
Supervise an orderly workflow and 24/7 duty assignment of Customer Care specialist according to priorities the improvement of operation and service performance at Customer Care Center
Develop, manage, and coach successful Customer Care Specialists teams that deliver an exceptional customer experience.
Responsible to lead and supervise for their directive Customer Care Specialists team to improve excellent quality of customer service for inbound and outbound call service and customer handling performance to meet customer satisfaction and expectation
Assist and support in Customer Care Specialists training
Gather customer feedback and share and discuss with Customer Care Management team and reinforce and share the requirement business and operational information directly to Customer Care Specialists team
Follow communication procedures, guidelines and policies and SOP and instruction of Customer Care Center
Open To
Job Requirements
Familiarity with service industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Fluent in English and Myanmar both verbally and written
What We Can Offer
Benefits
Highlights
Career Opportunities
More Similar Jobs
Customer Care Executive
Customer Care Service Manager/AM - Citizens Pay
Senior Officer, B2B Training & Development
Office Assistant
Receptionist
Senior Customer Service Executive
Car Bookings Officer-Customer Support
Visa Operation Executive
Quality Control Executive (Customer Service)
Customer Service Executive
Sales Supervisor (Moderntrade)
Cashier
Share with a Friend