Customer Care Executive ( Marga Global Telecom)

MARGA GROUP

| Yangon

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Customer Care Executive ( Marga Global Telecom)

Customer Care Executive ( Marga Global Telecom)

MARGA GROUP

Customer Care Executive ( Marga Global Telecom)

MARGA GROUP

Myanmar - Yangon

| Yangon

06 Sep 2022

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Real Estate/Property Development

Min Education Level

Professional Certificate

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

Job Description

Receiving and handling customer service telephone calls
Interacts with customers to provide information in response to inquiries about products and services
Maintains customer issues record and escalate to NOC
Follow communication procedures, guidelines and policies
Communicating and reporting to NOC team in timely manner

Open To

New graduates

Male/Female

Job Requirements

Experience in ISP or Call Center are more preferred
Network related certified are desirable
Familarity with Wireles communication protocols and technology
Good interpersonal skills, proactive, self-motivated, cross-functional interaction, can do attitude and efficient communications both English and Myanmar
Ability to stay calm when customers are stressed or upset
Able to work at night shift ( 6:00 PM to 8:00 AM)
Respond as first level support
Customer orientation and ability to adapt/respond to different types of characters
Strong phone contact handling skills and active listening
Comfortable using Computer
Able to use Microsoft Office Application such ad Excel and Words