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Customer Care Manager

Shwe Bank

Customer Care Manager

Shwe Bank
Recruiter active 2 days ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
20 Nov 2020

Experience level

Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

This role will drive continual measurement, analysis, reporting and improvement activities for Customer Care team, cross functions & departments and end customer experience improvement.  

Job Purpose: 

  • Be responsible for the overall continuous service improvement throughout customer journey. (SOPP & workflow establishment included.) 

  • To provide Training for all business call center agents in timely manner which are not limiting to New Product launch, Product Knowledge, SOPP and so on. 

  • To establish the centralize Call center by collecting the individual contact point of each department. 

  • To support business call center daily operation which are not limiting to managing and tracking attendance of call center agents, granting and requesting system access (if needed). 

  • Be responsible for the day to day operational support of the business call center to deliver the required service level standards and customer experience. 

  • Organize and provide regular training schedule for Call Center agents and monitoring the improvement and do the assessment. 

  • Developing the SOPPs for customer experience journey by collaborating with cross function departments. 

  • Plan and execute the campaign calls based on business/ function’s requests and/or proactive self-planning. 

 

Open To

New graduates
Internship
Foreign (Expatriate)
Repatriate
Male/Female

Job Requirements

Requirements: 

  • Bachelor’s degree in any discipline  

  • Knowing basic principles of Customer Service and minimum 2 years of working experience in Supervisory level in Call Center Operations/ Customer Service field. 

  • Customer Service oriented with good communications & interpersonal skills 

  • Able to use Microsoft Office (word, excel and PowerPoint) 

  • Able to manage a team of call center 

  • Proficiency in English (Reading/ Writing/ Speaking) 

What We Can Offer

Benefits

Bonus
Overtime Payment

Highlights

Fun Working environment

International Standards

Career Opportunities

Training Provide

Promotional Opportunities

Management Potential

About Our Company

Shwe (Rural and Urban Development) Bank is a private bank in Myanmar, established in 2016. We are focused on delivering the best retail products and international financial services to our customers living in both rural and urban areas of Myanmar. We thrive to offer our customers with the best customer experience, to build strong relationships within the communities we serve and to help Myanmar prosper.
OR

Experience level

Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

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