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Customer Care (Service Support)-Team Manager

MPT - Myanma Posts & Telecommunications
Kyauktada | Yangon
Verified This job has been verified by the company as a real job vacancy.
07 Aug 2020
Recruiter active 14 hours ago The recruiter at this company was last active reviewing applications.
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Customer Care (Service Support)-Team Manager
MPT - Myanma Posts & Telecommunications, Kyauktada | Yangon

Customer Care (Service Support)-Team Manager

MPT - Myanma Posts & Telecommunications

Customer Care (Service Support)-Team Manager

MPT - Myanma Posts & Telecommunications
Recruiter active 14 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

1. Analyze service impacts and discuss with relevant dept . 

2.Ensure collaboration with various depts. in order to resolve issues and suggest the better way  for improvement.

3.Align with relevant department as window function by getting updated information of new service, promotion and service outage.

4. Take initiative to prevent critical issues from happening or reducing the numbers.

5. Resolve issues escalated from regional customer care staff by supporting regional care staffs and sharing the update information about particular MPT’s product and services .

6.Data analysis and suggest improvement

7.Prepare Weekly and Monthly Report and analyze call center situation such as call trend and 

8.Ensure the information are understandable/complete and share timely with Call Center dept. and create informative material with our division if necessary.

Open To

Male/Female

Job Requirements

1 Team Work

2. Able to use CRM system to perform the problem solving 

3.Good in communication with colleagues

4.Customer ortiented mindset

5. Motivating team members with passion

6.Understanding of business and negotiation skill

7.Leadership  skill/MPT service & Product knowledge

8. Microsoft Office ( Outlook, Excel,Word,PowerPoint)

9. Feedback Handling and Problem Solving

10.English 4 Skill/trouble shooting skills

11. Microsoft Office (Access or create fomula in excel)

12.Microsoft Office ( Outlook, Excel,Word,PowerPoint)


 

 

 

 

What We Can Offer

Benefits

*Ferry Transport
*Health Insurance
*Performance Bonus

Highlights

An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques