Job Seeker Reactivate Your Account
Thank you, this account has been Deactivated.
Do you want to Reactivate your account?
No
Yes

Customer Champion (Mandalay)

Ooredoo Myanmar
| Mandalay
Verified This job has been verified by the company as a real job vacancy.
14 May 2020
Recruiter active 4 hours ago The recruiter at this company was last active reviewing applications.
Sorry, Unable to Apply
x
55%
Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.
Upload CV
Update Profile
Customer Champion (Mandalay)
Ooredoo Myanmar, | Mandalay

Customer Champion (Mandalay)

Ooredoo Myanmar

Customer Champion (Mandalay)

Ooredoo Myanmar
Recruiter active 4 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Verified This job has been verified by the company as a real job vacancy.

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

The applicants must be able to work flexible hours and in shifts (morning, afternoon, night.)

PURPOSE OF THE ROLE

To create positive customer experience by resolving the issues raised by the customers in a timely and effective manner.

ROLE ACCOUNTABILITIES

• Engaging in active listening with customers, responding efficiently and accurately through phone or email by confirming and clarifying information as needed.
• Handle customer inquiries and report on the issues and concerns about Ooredoo Myanmar’s products and services.
• Manage and resolve customer complaints and provide the feedback to improve the product, services, processes and experience of the customers.
• Adhering to all company policies, procedures and maintain the confidentiality of all the data

Open To

Male/Female

Job Requirements

EXPERIENCE AND QUALIFICATIONS

• University graduate preferably in IT and Engineering.
• Knowledge of customer service principles and practices and at least one year working experience in the customer service environment.
• Excellent Communication, strong phone contact handling and active listening skills
• Proficiency with computers and strong English and Myanmar typing skills
• Fluency in English language would be

 

What We Can Offer

Benefits

Meal Allowance
• Ooredoo Myanmar Family Mobile Plan
• Medical & Life Insurance
• Ferry
• Performance Bonus

Highlights

• An Awesome Company with 5 star office facilities
• You can make a difference through our CSR Programs

Career Opportunities

• Ongoing Training and Development
• Learning new skills