The applicants must be able to work flexible hours and in shifts (morning, afternoon, night.)PURPOSE OF THE ROLETo create positive customer experience by resolving the issues raised by the customers in a timely and effective manner.ROLE ACCOUNTABILITIES• Engaging in active listening with customers, responding efficiently and accurately through phone or email by confirming and clarifying information as needed.• Handle customer inquiries and report on the issues and concerns about Ooredoo Myanmar’s products and services.• Manage and resolve customer complaints and provide the feedback to improve the product, services, processes and experience of the customers.• Adhering to all company policies, procedures and maintain the confidentiality of all the data
EXPERIENCE AND QUALIFICATIONS• University graduate preferably in IT and Engineering.• Knowledge of customer service principles and practices and at least one year working experience in the customer service environment.• Excellent Communication, strong phone contact handling and active listening skills• Proficiency with computers and strong English and Myanmar typing skills• Fluency in English language would be
Meal Allowance • Ooredoo Myanmar Family Mobile Plan • Medical & Life Insurance• Ferry • Performance Bonus
• An Awesome Company with 5 star office facilities • You can make a difference through our CSR Programs
• Ongoing Training and Development• Learning new skills
Ooredoo, the mobile telecom operator bringing crystal clear voice calls and fast internet to Myanmar, announced the availability of its life-enriching services in August 2014. In June 2013 Ooredoo was awarded a license to operate in Myanmar. Ooredoo launched the first 4G experience in Myanmar in May 2016.Ooredoo Myanmar offers a wide range of life-enriching, exciting and customer-friendly mobile communication services through its next generation network. These services provide a platform for human growth and empowerment and are designed to help people achieve their full potential and businesses run more efficiently. Our commitment is “Enriching people’s lives” and we are passionate about the ability of our technology to enable human growth in the communities we operate in. We are a community-focused business so we have a responsibility to our customers to help contribute to the social and economic development of the communities we operate within.