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Customer Communication Executive

Dai-ichi Life Insurance Myanmar Ltd.
Kyauktada | Yangon
Verified This job has been verified by the company as a real job vacancy.
13 Jun 2024
Recruiter active 6 hours ago The recruiter at this company was last active reviewing applications.
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Customer Communication Executive

Dai-ichi Life Insurance Myanmar Ltd.
Recruiter active 6 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  • Coordinate for improving customers experience for the customers related events, campaigns and enhancing positive customers journey through effective communications.
  • Follow up with cross functional teams to create memorable and engaging customer experience during the events and during campaign periods.
  • Reporting on promotion campaigns metrics and results to Communication Manager
  • Track the data required to review all communication touch points throughout customer journey.
  • Preparing and implementing effective communication for complaints and resolutions.
  • Communicate with potential partners for collaborating on customer loyalty programs.
  • Report on the effectiveness of the loyalty program and plan for participation enhancement.
  • Assist in all communication improvement intervention ensuring customer care when needed.

Open To

Male/Female

Job Requirements

  • At least 3 years of experiences in marketing, customer care or communication
  • Bachelor’s degree holder and other related qualifications will be highly preferred.
  • High Proficiency in Business English and Microsoft office tools Excel and PowerPoint
  • Proven experience in project management regarding customers experience
  • Good interpersonal communication and coordinating skills.
  • Knowledge on customer care and complaint resolution
  • Passionate about coordinating and dealing with cross functional departments

What We Can Offer

Benefits

- Competitive salary and performance-based annual bonus
- Health insurance coverage

Highlights

Join an experienced team

Career Opportunities

- Learn new skills on the job
- Opportunities for professional growth and development