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Customer Relationship Officer ( Thanbyuzayat )

KBZ Bank
Thanbyuzayat | Mon State
Verified This job has been verified by the company as a real job vacancy.
07 Sep 2022
Recruiter active 18 hours ago The recruiter at this company was last active reviewing applications.
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Customer Relationship Officer ( Thanbyuzayat )
KBZ Bank, Thanbyuzayat | Mon State

Customer Relationship Officer ( Thanbyuzayat )

KBZ Bank

Customer Relationship Officer ( Thanbyuzayat )

KBZ Bank
Recruiter active 18 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mon State
Verified This job has been verified by the company as a real job vacancy.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

  • Maintain the center operation process flow

  • To arrange the assignment plan

  • To train staff in effective customer service strategies and maintain the customer service standard

  • To report the consolidated KBZPay Center activities

  • To ensure that staff are fully understand and can effectively communicate with customer about KBZPay

  • To manage the budget and expenses

  • Manage cash flows activities & liquidity support

  • To organize all the equipment in the office and to provide the necessary equipment

  • To develop personal growth opportunities of all staffs

  • To accomplish our KBZ-Pay center objectives by managing staff; planning and evaluating the activities.

  • To ensure that customers are satisfied with provided customer service

  • To ensure that operation is following the standard procedure

  • To ensure that KYC update/edit staff are following the standard operation procedure

  • To provide and ensure a safe working environment for employees and customers

  • To listen employee feedback and recognize employee strengths and weaknesses

  • To ensure the communication between KBZpay centers. 

Open To

Male/Female

Job Requirements

  • Maintain the center operation process flow

  • Excellent management and supervisory skills.

  • Excellent verbal and written communication skills.

  • Extensive knowledge of customer service procedures and principles.

  • Organized with attention to detail.

  • Good listening and communication skill

  • Accountability

  • Team work

  • Ability to coach and mentor customer service representatives.

  • At least three years experience of providing the service to the public

  • At least Bachelor's degree graduated with any specific majors

  • Previous experience in a supervisory role preferred.

What We Can Offer

Benefits

Quarterly Bonus

Highlights

International Standard

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
OR

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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