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Customer Service Advisor

DHL Express
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
05 Feb 2021

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

  • Confidently and knowledgeably provide the full suite of DHL customer service offerings (eg booking, enquiries, shipment status, tracking etc) to all parties contacting DHL via the customer service hotline and other contact modes.
  • Accept and register bookings for DHL services
  • Offer alternatives to customers and potentially turn information calls into sales leads or identify other additional value added services to customers when opportunities arise during the course of interaction.
  • Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices.
  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
  • Liaise with Operations Department and other departments on quick and efficient resolution of customer issues and queries
  • Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
  • Adhere to existing Customer Service procedures as outlined in the department manuals, while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS managers.

Open To

Female

Job Requirements

  • Bachelor Degree in any field
  • 2 years experience in a Customer Contact Center or Telesales environment in a service industry (preferable)
  • Experience of the Air Express Industry and experience in Customer Service (preferable)
  • Typing skills (at least 30wpm preferable)
  • Telephone skills (excellent)
  • Conflict resolution skills (excellent)
  • Technical skills (Telephone and Order Booking systems preferable)
  • Communication skills (spoken and written excellent)
  • Negotiation and interpersonal skills (excellent)

What We Can Offer

Benefits

* Overtime Payment

* Rewards for over performance

* Lunch

*Incentive

Highlights

* International Standards

* Join an experienced team

* Fun working environment

Career Opportunities

* Training provided

* Learn new skills on the job

* Promotion opportunities

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