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Customer Service Agent Leader

KBZ Bank
| Yangon
Verified This job has been verified by the company as a real job vacancy.
27 Aug 2020
Recruiter active 15 hours ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 15 hours ago The recruiter at this company was last active reviewing applications.
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Customer Service Agent Leader
KBZ Bank, | Yangon

Customer Service Agent Leader

KBZ Bank
Yangon

Customer Service Agent Leader

KBZ Bank
Recruiter active 15 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
27 Aug 2020
Verified
Recruiter active 15 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

  • The role holder will give the list of customers who are non-contactable and PTP Broken to the super agents.
  • The role holder will check the feedback from the super agents who negotiated with the customers.
  • The role holder will supervise super agents on a daily basis.
  • The Customer Service Agent Leader will send a report to the management on the performance of the agents on a daily/ monthly basis.
  • Visit the customer at the address given by the KBZ.
  • Obtain and verify customer’s personal information – home address, business address, personal mobile, office phone number.
  • Notify the customer regarding their latest loan and payment status.
  • Advise customer on the various payment methods available and provide relevant phone numbers provided by the KBZ for issue and/or dispute resolution.
  • Provide KBZ’s product information to customers through brochures and/or any other type of KBZ approved marketing material.
  • Follow the code of conduct for super agents

Open To

Male/Female

Job Requirements

  • Bachelor Degree in any field
  • Good communication skill for both verbal and written
  • Understand the knowledge of banking’s credit operation
  • Be able to work independently as well as working as team
  • Sense of responsibility and high compliance
  • At least 3 years working experience in similar capacity in supporting the Head of Credit and well versed with general principles of lending and credit analysis & credit monitoring

What We Can Offer

Benefits

Quarterly Bonus

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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