Customer Service Agent

KBZ Bank

| Yangon

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Customer Service Agent

KBZ Bank, | Yangon

Customer Service Agent

KBZ Bank

Customer Service Agent

KBZ Bank

Myanmar - Yangon

| Yangon

25 Jul 2022

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

The objective of customer service is to identify queries of customers, interact with customers, answer the queries of customers, resolve service issues, enhance customer experience and foster relationships, improve credibility and create customer loyalty.

Handling inbound calls or messages and providing accurate information to customers' queries and concerns
Opening ticket in Sparrow system and escalate customers' issues to respective departments if necessary
Resolving customers' complaints, giving follow up calls, and closing issues in the Sparrow system
Collaborate with the team and colleagues to improve customer service
Communicate and coordinate with internal departments
Provide consistent quality service to the customers with KBZ high service standards in an efficient and timely manner
Other duties as assigned by the management

Open To

Male/Female

Job Requirements