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Customer Service Agent

Yoma Fleet
| Yangon
Verified This job has been verified by the company as a real job vacancy.
10 Oct 2019
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Customer Service Agent
Yoma Fleet, | Yangon

Customer Service Agent

Yoma Fleet

Customer Service Agent

Yoma Fleet
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer complaints
• Identify and escalate issues to supervisors or respective departments
• Provide product knowledge and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Route calls to appropriate resources (departmental hunting lines)
• Document all calls information according to standard operating procedures
• Other duties as assigned
• Create Ticket report to Line Manager.
• Keep proper record and document handling.
• Contact customer and follow up for reservation if necessary.

Open To

New graduates
Internship
Male

Job Requirements

o 1-2 years of experience in a call center environment.
o Knowledge of customer service practices and principles.
o Superior listening, verbal, and written communication skills.
o Ability to handle stressful situation appropriately.
o A Class B (Black) Myanmar driving license or the desire to get one.
o Some advanced computer skills and a desire to use a GPS.
o Familiar with ERP system.
o A great attitude that exudes professionalism, ethics, and a genuine desire to make good things happen.
o Experience with delivering customer service.
o English language and basic computer skills, Excellent data entry and typing skills.
o High school diploma or equivalent.
o Proficient in relevant computer applications.

What We Can Offer

Benefits

- Bonus

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Training provided
OR

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Automotive

Min Education Level

Bachelor Degree

Job Type

Full Time

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