MMR
Myanmar
Customer Service Assistant
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
A Fantastic Opportunity for ...
1. Go the extra mile to engage customers. Greet customers warmly and support them with information they need or questions they have2. Give directions to help customers with navigation in the mall easily3. Answer customer questions about Promotions or terms of redemption and assist with day-to day customer service operations4. Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution5. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Resolve customer complaints via phone, email and face to face6. Contribute to team effort by working with customer service manager to ensure proper customer service is being delivered7. Able to speak confidently in PA for announcement of deals/ promotions and emergency content.8. Reach out to customers and verify account information via telephone9. Take payment information and other necessary information such as addresses and phone numbers10. Follow communication procedures, guidelines and policies11. Keep records of customer interactions, process customer accounts and file documents Compile reports on overall customer satisfaction. Prepare service reports by collecting and analyzing customer information
Open To
Job Requirements
1. Able to speak, write and communicate in Myanmar and English.2. Proven face to face customer service experience and fresh graduates are welcome to apply.3. Strong phone contact handling skills and active listening4. Customer orientation and ability to adapt/respond to different types of customers5. Good communication and presentation skills6. Ability to multi-task, prioritize and manage time effectively7. High school diploma or equivalent; college degree preferred8. Familiar with usage of computer (Microsoft office & Excel) and modern technology (mobile application).
What We Can Offer
Benefits
Highlights
Career Opportunities
Can you communicate in English?
Do you like dealing with people?
Are you able to work under pressure?
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