Customer Service Associate (Pya Pon) in Ayeyawady Division

Customer Service Associate (Pya Pon)

Myanmar Citizens Bank (MCB)

Pyapon | Ayeyawady Division

Ayeyawady Division

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Customer Service Associate (Pya Pon)

Myanmar Citizens Bank (MCB), Pyapon | Ayeyawady Division

Customer Service Associate (Pya Pon)

Myanmar Citizens Bank (MCB)

Ayeyawady Division

Customer Service Associate (Pya Pon)

Myanmar Citizens Bank (MCB)

Myanmar - Ayeyawady Division

Pyapon | Ayeyawady Division

13 Jun 2022

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Processing of all non – cash transactions in the branch and entry in Core banking and other processing systems in adherence to the process manuals.
Account opening (including FCY) for customers after proper validation and documentation of relevant supporting documents.
Delivery of all relevant cards & pin to customer after opening an account or availing our CC facility.
Providing customers with Account statement, & other bank certificate issuance upon request and after verification of the statement.
Receiving all outward clearing cheques for processing at clearing unit.(If any)
Issuing, roll over and closing of FD, and other Deposit accounts
Realization of service charges & fees
Is conversant on all the products and services of the bank and the processes involved.
Receive all customer queries and reply with the proper solution.
Handle complaints from the customer and ensure that the problem will be solved in due time.
Review and explain account charges / provide cheque status
Assist customers with replacing lost or stolen debit cards.
Assist banking customers who are victims of fraud, theft – help file complaint / provide documentation support.
Escalate the problem to the relevant department and follow up on its timely resolution.
Cross selling/reference of retail banking products to counter customers.
Keep all relevant forms, brochures and information to help sell bank’s product and services to customers.
Dormant a/c maintenance & activation.
Monitoring Anti money Laundering issues and preparing relevant reports.
Stop payment confirmation, deletion and reconciliation when any inconsistency or fraudulent transaction is identified.
Handle and effect inter-branch and inter-account fund transfer.
Standing order loading, amending & closing
Raising deferrals and arranging proper approval within agreed time frame
Signature & image loading to system
Maintaining locker key, Cheque book.
ATM cash feeding and maintenance.
Assist with customer information’s changes

Open To

Male/Female

Job Requirements

Possess at least a Bachelor Degree in any discipline
Prefer who has working experience in the financial industry

Proficiency in MS Word, Excel.
Has to have customer centric attitude
Have a pleasant behavior so as to greet customers with warmth.
Able to work under the stressful conditions in the working atmosphere.
Ability to explain complex information clearly and simply.
Customer focus and adapted to the customers, answering the calls of the customers, intense work environments and so on.
Be able to judge well and deliver the duties properly
Excellent interpersonal and communication skills
Excellent selling skills
Able to work with team
Good analytical ability & problem identification & solving skill