This position will be responsible for the achievement of operational excellence customer service for all the processes in and associated with Operations. And to provide excellent customer services to all Dai-ichi Life customers.

• Handle inbound and outbound calls to customers regarding all activities in the insurance policy.
• Operation Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer.
• Maintain strong clientele relationships with customers.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures.
• Collaborate with the customer service manager to ensure that proper customer service is being delivered.
• Provides innovative ideas on overall customer satisfaction for service improvement.
• Provide cross support to other functions whenever necessary.
• Works closely with Business Partners and relevant team to resolve the complaints and uncertain issues.
• Perform reporting / analyzing and creating for required process.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.
• Additional duties as assigned.

• Any bachelor’s degree is available.
• Customer-centricity mindset, with a similar position or similar organization experience.
• Ability to handle and pacify difficult customers.
• Analytical and problem-solving skills, with the ability to multitask and be flexible.
• Must have a good mindset and attitude.
• Technical skills with Excel, PowerPoint, Word, and /or business intelligence tools. Must be good at creating workflow diagrams.
• Good verbal and written communication in both English and Myanmar, negotiation, and presentation skills with the ability to communicate both internally and externally with stakeholders and business partners.