Customer Service Executive in Yangon

Customer Service Executive

KM Terminal and Logistics Limited

Dagon Myothit (East) | Yangon

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Customer Service Executive

Customer Service Executive

Customer Service Executive

KM Terminal and Logistics Limited

Myanmar - Yangon

Dagon Myothit (East) | Yangon

03 Feb 2023

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Logistics/Transport

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

To represent the company as the contact person with the customer.
Monitor and maintain the company’s reputation and uphold the company’s values.
Responsive of day to day customer inquiries and coordinate with operations team to solve all challenges via incoming call and/or email.
Maintain good relationships and network connections among customers, suppliers, sales & marketing, operations, finance & accounting and other related parties.
Open job in the system, communicate with operations team members to deliver the order instruction from customer within a definite timeline.
Prepare verification reports before issuing the invoice and send to the customers.
Keep records of customer interactions, process customer accounts and adequately file documents.
Control resources and utilize assets to achieve qualitative and quantitative targets.
Take ownership of customers’ issues and follow up on problems and offer solutions.
Understanding the overall process, Sales & Marketing Strategies & action plan, system, and operations process until invoices are paid.
Cooperate with finance & account to monitor AR invoices and follow up for payment and accrue report.
Need to go and coordinate with ground operation if necessary as assigned.