This position will be responsible for the achievement of operational excellence customer service for all the processes in and associated with Operations. And to provide excellent customer services to all Dai-ichi Life customers.

• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
• Provide routine report to appropriate company managers and customers about achievements and improvements planned to address prevalent deficiencies
• Train new staff on product knowledge, customer service techniques and skills
• Maintain strong clientele relationship with customers.
• Perform duties as a cashier, including bank depositing, balancing and end of day.
• Able to control documents in professional.
• Participate in team-building activities.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
• Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
• Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
• Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures.
• Works closely with relevant section to resolve the complaints and uncertain issues.
• Collaborate with the customer service manager to ensure that proper customer service is being delivered
• Regularly compile reports and submit to the management on overall customer satisfaction for service improvement
• Provide cross support to other functions whenever necessary.
• Make recommendations to management to improve customer experience.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
•  Additional duties as assigned

• Must have bachelor’s degree.
• Ability to handle and pacify difficult customers.
• Must always be friendly and willing to provide assist others.
• A good memory for remembering data and details.
• A good listening, written and speaking skills in English.
• Must always be punctual and able to put in flexible working hours.
• A good listener with sound judgment.
• Ability to cope in a fast-paced job environment.
• Ability to handle pressure
• Highly motivated and enthusiastic
• Ability to work under little or no supervision
• Possess administrative skills, and the ability to work as part of a team
• Ability to multitask and be flexible
• An experience in similar position or similar organization
• Good management skills, and the ability to pay attention to details
• Good organizational, interpersonal, and problem-solving skills
• Technical skills with Excel, PowerPoint, and Word and /or business intelligence tools. Must be good at creating workflow diagrams.
• Excellent verbal and written communication, negotiation, and presentation skills with the ability to communicate both internally and externally.