Customer Service Executive

AGD Bank

| Yangon

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Customer Service Executive

Customer Service Executive

AGD Bank

Customer Service Executive

AGD Bank

Myanmar - Yangon

| Yangon

26 Aug 2021

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

Responsible for managing incoming and outgoing calls.
Keep a comprehensive record of all calls conversations in the call log excel file.
Make sure that whatever response given to the customers is in line with pre-organized communication scripts/information that has been prepared for different topics that cover customer-related issues.
Effecting any refunds to customers by liaising with the relevant Business and Operations Teams.
Maintaining a high level of privacy on customer information and data.
Willing to work during extended hours and/or during holiday periods.

Open To

Male/Female

Job Requirements

Graduate / University Degree in any discipline
Ability to write and speak fluently in Burmese (Essential) and English (Essential)
Polite and Professional phone voice.
Must possess good communication skills, especially for listening.
Must have good knowledge of customer relationship or customer service practices
Must have good data entry and typing abilities
Must be able to multi-task and manage time properly and effectively
Proficient in Microsoft Office Tools – esp. Outlook, Excel, Word and PowerPoint.
Knowledge on how to use Telephones, Social Media Websites, Realtime Chat & Email.
Ability to read and comprehend documents such as the Bank Policy & Process Documents to be able to respond quickly to customer queries.
Ability to work independently with minimal supervision.
Ability to work as part of a team if need be.