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Customer Service Executive

Global Technology Co., Ltd (GlobalNet)
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
17 Nov 2020

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

Effectively manage large amounts of incoming calls
Mainly answer phone calls professionally and handle customer complaints(Both technical ans non-technical), provide appropriate solutions and alternatives within the time limits and follow up the ensure resolution
keep phone call records exactly and timely with excel and report to relevant department daily,weekly and monthly via mail at every morning .
Identify and assess customer's needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools.
Route calls to appropriate resource and follow up customer calls when necessary and also keep records customer's feedback.
Customer Service Management & SLA Management
Follow communication procedures, guidelines and policies
To do tasks given by Supervisor, Manager and others immediate duties depend on condition.

Open To

Female

Job Requirements

Minimum (1) year expedience in Hardware / Network Installation and Troubleshooting.
Must have able to use MS office tools and sufficient skill must have in public relation.
Any graduated
Must have English 4 skills
Good customer service skills

What We Can Offer

Benefits

Saturday, Sunday & Gazette holidays off, Annual Bonus, Transportation Allowance

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

Global Technology group is 18 years unparalleled experience organization which is Strongly active in Telecom, Media and Technology (TMT) sector led by three young entrepreneurs. Global Technology group has reputably recognized Myanmar Employer Awards (MEA)2019 winner, Home of award winning fastest ISP known as 5BB Broadband, Myanmar’s no. 1 online streaming app & online entertainment Platform as Lalakyi and Enterprise ICT solutions provider under GlobalNet brand.

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