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Customer Service Manager

Gandamar Shwe Pyi
Botahtaung | Yangon
Verified This job has been verified by the company as a real job vacancy.
14 Jun 2024
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
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Customer Service Manager

Gandamar Shwe Pyi
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Logistics/Transport

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

  • Lead the Customer Service and Import License teams; coordinate and align with Operations, Customs Clearance, Logistics, Fleet, finance and Warehousing Teams in accordance with Job Follow Up and upcoming plan.
  • Manage Customer Service Team to ensure that company’s service quality meets with customers’ requirements.
  • Manage Export/ Import License Team to ensure that all EL/ IL applications are smoothly done in accordance within time line.
  • Develop the Customer Relationship Management mechanism and make sure it is properly functioning.
  • Build long-term relationship with new and existing customers.
  • Plan monthly and quarterly work volume forecasts of regular customers.
  • Join to sales call and business development meeting with prospective client as required.
  • Develop SOPs as required to fulfil the client’s requirement (for team internally and for each customer).
  • Monitor Customer Service Team’s daily tasks to make sure all shipments are completed smoothly (from job creation till invoicing of each single shipment).
  • Coordinate with Finance (along with Operations team) for cashflow forecast.
  • Check and validate the operations costs and vendor payment as required.
  • Monitor on invoice issuing of each Customer Service team member, check and analyze the Cost & Revenue report.
  • Report to Management and share to Sales (and other departments) based on Cost & Revenue report.
  • Monitor team budget and meet the teams’ targets and KPIs.
  • By coordinating with Human Resource Department, monitor on respective team HR related things and continuous capacity building programs.
  • Support and assist to management in company policy, strategy, business development and other respective management matters.
  • Weekly and Monthly report to Management.

Open To

Male/Female

Job Requirements

  • Any graduate and advanced diploma or master in related industry is preferrable.
  • Strong knowledge and experience at management level in export/ import logistics (Air, Sea, Cross Border).
  • Experience with ERP (Odoo or similar platforms).
  • Result oriented person who can lead and develop team consistently.
  • Open minded and eager to work under the usual pressures of logistics industry.

What We Can Offer

Benefits

- Uniform & Ferry Provided
- Life Insurance
- Medical Allowance 500,000 MMK per year

Highlights

- Make different
- Join experience team

Career Opportunities

- Learn new skill on the job
- Promotion opportunities
- Training Provided