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Customer Service Manager (Insurance Sector)

Excellent Fortune Development Group

Customer Service Manager (Insurance Sector)

Excellent Fortune Development Group
Recruiter active 1 day ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
05 Jul 2021

Experience level

Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

  • Deliver brand promise at all times and provide consistent levels of service to customers
  • Monitor service performance and adherence to agreed-upon service level targets
  • Ensure clients and customers receive optimal Services and Support
  • Establish performance benchmarks and hold team to those goals
  • Resolve customer conflicts and handle escalation procedures
  • Lead with enquiries related requests according to policies and procedures
  • Follow up on customers' complaints and appeals closely
  • Provide feedback proactively to make work processes more efficient or to enhance customer experience
  • Ensure timely and accurate upkeep of records within systems
  • Provide guidance and leadership to customer service team

Open To

Male/Female

Job Requirements

  • Degree with min 2 years of customer service experience in the insurance industry
  • Enjoy people engagement and providing good advice
  • Have patience in dealing with complex problems
  • Have strong interpersonal skills and the ability to answer queries clearly over the phone
  • Be result-oriented and enjoy seeing tangible results of your hard work
  • Be Proficient in Microsoft Word, Excel and PowerPoint

What We Can Offer

Benefits

-Rewards for over performance

Highlights

-Make a difference

Career Opportunities

-Management Potential

About Our Company

Excellent Fortune Development Group Co., Ltd. (EFD Group) is a Myanmar conglomerate with a diversified portfolio of businesses in the fields of Financial, Real Estate, Mining, Agriculture and Industrial. EFD Group is one of six conglomerates in Myanmar that holds multiple financial licenses issued by the Central Bank of Myanmar, including banking, insurance, finance and microfinance licenses.

Guided by our motto of “Driven to Excellence”, we look to cooperate with domestic and foreign business partners to capture the opportunities to contribute to the development of Myanmar. With our access to local human and natural resources, we intend to introduce advance technology and modern management to enhance the business benefitting our business partners and the community.

At the same time, EFD group also set up a charitable foundation for schools and monasteries to organize charitable activities and donations. This is part of corporate social responsibility and contributes to causes such as social welfare, health care, public education, rural development, disaster prevention, disaster relief and reconstruction.

EFD Group embraces cooperation and seeks win-win solutions so as to achieve the Group’s mission of leading the social revival and economic development of Myanmar.
OR

Experience level

Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

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