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Customer Service Manager (Insurance Sector)

Excellent Fortune Development Group
Hlaing | Yangon
Verified This job has been verified by the company as a real job vacancy.
05 Jul 2021
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
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Customer Service Manager (Insurance Sector)
Excellent Fortune Development Group, Hlaing | Yangon

Customer Service Manager (Insurance Sector)

Excellent Fortune Development Group

Customer Service Manager (Insurance Sector)

Excellent Fortune Development Group
Recruiter active 11 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

  • Deliver brand promise at all times and provide consistent levels of service to customers
  • Monitor service performance and adherence to agreed-upon service level targets
  • Ensure clients and customers receive optimal Services and Support
  • Establish performance benchmarks and hold team to those goals
  • Resolve customer conflicts and handle escalation procedures
  • Lead with enquiries related requests according to policies and procedures
  • Follow up on customers' complaints and appeals closely
  • Provide feedback proactively to make work processes more efficient or to enhance customer experience
  • Ensure timely and accurate upkeep of records within systems
  • Provide guidance and leadership to customer service team

Open To

Male/Female

Job Requirements

  • Degree with min 2 years of customer service experience in the insurance industry
  • Enjoy people engagement and providing good advice
  • Have patience in dealing with complex problems
  • Have strong interpersonal skills and the ability to answer queries clearly over the phone
  • Be result-oriented and enjoy seeing tangible results of your hard work
  • Be Proficient in Microsoft Word, Excel and PowerPoint

What We Can Offer

Benefits

-Rewards for over performance

Highlights

-Make a difference

Career Opportunities

-Management Potential
OR

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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