An Excellent Opportunity for ...
· Supervising day-to-day operations in the customer service department and overseeing the customer service teams
· Creating or improving effective customer service procedures, policies, and standards.
· Responding to customer service issues in a timely manner
· Delivering a comprehensive service to enquiring customers
· Managing a large number of incoming calls and emails
· Keep record of customer interaction and details of actions taken
· Maintain accurate records and documenting all customer service activities and discussions
· Assessing service statistics, preparing detailed reports on your findings and present them to supervisor on a regular basis
· Training and managing Customer Service Assistants and Representatives
· Managing the approved budget of the customer service department.
· Possibly delegating certain customer enquiries to specific teams
· Developing customer satisfaction goals and coordinating with the team to meet them
· Staying updated on developments in the customer services field
· Any other ad hoc assigned as and when necessary