MMR
Myanmar
Customer Service Manager
Experience level
Job Function
Job Industry
Min Education Level
Job Type
Job Description
A Fantastic Opportunity for ...
- Plan strategy, set targets / KPIs, create action plans & road map, and conduct data analysisSet the vision and policy for customer care and the quality standard and assurance.- Manage overall internal & outsourced call center .- Daily monitoring of the CC performance against its set of KPIs.Create and manage the execution of a reward program scheme for excellent call centre performersManage the creation and lifecycle of customer experience propositions for all customer segments.Perform research on the market and competitors to identify trends and opportunities in the customer experience and make recommendations for continuousimprovementKeep records of customer interactions, process customer accounts and file documents Compile reports on overall customer satisfaction. Prepare service reports by collecting and analyzing customer informationResponsible for measuring all initiatives implemented that impact customer experience and reporting the findings back to the relevant business unit.Analyze relevant data to determine customer experience and use this information to identify improvements at all touch points.
Open To
Job Requirements
v Able to speak, write and communicate in Myanmar and English fluently.v Bachelor’s Degree, preferably in Business or similar.v 3 - 5 years of relevant experience in customer service management .v Ability to work with a team – drive a team towards end-to-end content solutions.v Good conflict management skills.v Good interpersonal and leadership skills
What We Can Offer
Benefits
Highlights
Career Opportunities
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