•  Responsible for the overall management of the after-sales customer service team, supervise the customer service chat records every day, check the quality of the chat service, make good customer service scheduling, adjust the customer service reception volume and replacement work according to the real-time customer flow status of the shop and customer service reception capacity, and ensure the customer service department Work orderly, smoothly and efficiently every day;

•  Participate in the formulation and implementation of customer service processes, service standards, customer service work plans, daily employee incentives and performance assessment management;
•  Handle the difficult problems of product after-sales, be good at finding defects in the service operation process of the post-service and optimize it in time, have the ability to properly deal with the poor evaluation, and constantly update the customer service words for common and common problems of customers and each period of promotion activities. And make updates;
•  Possess excellent problem analysis and resolution capabilities, strong adaptability and aftermath handling capabilities, and can independently handle pre-sales, after-sales, complaints and other services;
• Responsible for after-sales service cost control, as well as the coordination and handling of major accidents and crisis events, including the formulation of response strategies, and timely communication with relevant departments to solve problems;
• Have analysis and training capabilities, regular training to improve the overall quality of new and old employees, regular employee service training and formulation of customer service problem handling plans;
• Responsible for maintaining customer relationship through quality service and continuously improving customer satisfaction
• Cooperate with the operation team to implement promotional programs to improve marketing service satisfaction and praise rate;

•  Possess strong communication coordination ability and customer service awareness, excellent communication negotiation and crisis handling ability.
• Strong sense of work responsibility, can withstand greater work pressure, and possess teamwork spirit;
• Complete other tasks assigned by superior leaders.

* Any University Graduate.
* Excellent customer service and good personality
* Good interpersonal skill
* Must have more than 100 employees
* Proficiency in Computer Skills (MS Word, Excel, PowerPoint, Internet & Email)
* Age between 30 to 45 years old.
* At least (5) years experience as Customer Service Supervisor in the related field.
* Tasking, Teamwork & Communication