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Customer Service Manager

MyWorld Careers Co., Ltd.
Recruiter active 4 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
21 Sep 2020

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

Customer Service Manager at a Fast-Growing Logistic Services Company in Yangon

  • Create effective customer service procedures, policies, and standards

  • Up to 1,000,000 MMK + other allowances

 

About the Company

 

Our client is one of the Myanmar’s growing logistics services companies offering the greatest logistics solutions to customers

 

The Role

  • Responsible for supervising day-to-day operations in customer service department

  • Interact with customer on day to day business, responding to their complain and guideline them to appropriate service

  • Provide sound solution on customers and Agents’ complaints and any related issues in close consultation with Stakeholders

  • Create and implement an effectively customer program

  • Manage and train customer associates and internal team to discuss customer interaction and details of action taken

Open To

Male/Female

Job Requirements

  • Minimum 5 years of experiences in customer service in logistic service

  • Bachelor’s degree holder and other related qualification

  • Strong command of English in both writing and verbal communication

  • Efficiency and organizational skills

  • In order to report, result and details of customer interaction with MS Office work

What We Can Offer

Benefits

Performance Based Bonus + other packages

Highlights

Long-established company with strong history which will enable employees enjoy working in a team, collaborative and interactive culture

Career Opportunities

The employees will have the ideal opportunity to learn and operate at high productivity levels along with the company’s business growth

About Our Company

Recruitment services for mid career to executive level Myanmar nationals who have strong English communication skills. We only work on roles which offer salaries of 800,000ks or more.

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