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Customer Service Manager

Osotspa Myanmar Co.,Ltd
| Yangon
Verified This job has been verified by the company as a real job vacancy.
06 Aug 2020
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.
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Customer Service Manager

Osotspa Myanmar Co.,Ltd
Recruiter active 6 days ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

FMCG

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Big Opportunity for ...

Support Sale and Manufacturing team to deliver product to meet customer requirements (right time and quantity)

  • Manage to be effective Order to Cash Cycle operation
  • Ensure the excellent service to all customers by delivery the order on time and in full as per agreed date and window time
  • Ensuring timely collection of payment for Direct sales ,COD ,COD delay ,Credit customer
  • Research and resolve payment discrepancies
  • Work with relevant parties (cashier and sales) to check & reconciliation against cash /cheque collected against daily order
  • Update daily payment received transaction in the local system and prepare payment request to credit management in Thailand for update bank transaction
  • Reconcile the account receivable balance to ensure that all payments are properly posted both local and Thailand system
  • Prepare daily AR outstanding, overdue report for Credit release approval
  • Prepare daily collection report (COD ,COD delay ,Credit customer)
  • Identify and manage abnormal orders
  • Manage the credit control process and report customer debt including overdue
  • Monitor the customer credit control and credit release proposal to Sales team
  • Monitor CCFOT measurement & loss tree analysis to improve Customer Service.

Open To

Male/Female

Job Requirements

  • Good verbal and written communication skill in both  English and Myanmar
  • Excellent communicate with customers and internal organization clear and precise
  • Strong sense of ownership, accountability and urgency
  • Ability to work with cross functional team and in a cooperative manner
  • Result-oriented, team player mindset, good analysis and reporting skills
  • Good planning and organizing.
  • Leadership & people management skill.

What We Can Offer

Benefits

Competitive Packages
Annual+Performance Bonus
Other Benefits and Allowances (TBC)

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques