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Customer Service Officer (Chinese 4 Skills)

Gandamar Shwe Pyi

Customer Service Officer (Chinese 4 Skills)

Gandamar Shwe Pyi
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
19 Aug 2021

Experience level

Experienced Non-Manager

Job Function

Logistics, Warehousing, Port

Min Education Level

Bachelor Degree

Job Description

• Mainly handle end-to-end process of Freight Forwarding and Logistics(Import/Export) shipments for existing clients and new clients’ enquiry.

• Job filling in system and request Job reference with Finance.

• Response e-mail on time the update status of customers’ inquiry and shipments.

• Checking the required documents. Co-ordinate with customer and in-house team to ensure the data accuracy on shipping documents and the requirements to be smooth operation process.

• Co-operate with cross department for work plan to meet customers’ requirements and satisfactions within deadline.

• Follow up in each step of shipment progress with operation team and keep the update to customers in time.

• Manage to ensure all clearance process to meet customers’ requirements within deadline.

• Prepare the work plan and cashflow forecast plan.

• Prepare POD and follow up the transportation process for on time delivery.

• Follow up and report job completion status to each customer for each shipment via phone, email, viber.

• Scanning and job filling all related documents for each job in accordance with clients’ requirements.

• Invoicing to customers and arrange vendor payment within timeline.

• Follow up the overdue payment with customer if needed.

• Find the root cause, Design the creative solution and problem solving in each issue and if needed, co-operate, and take the advice from line manager.

• Reporting the daily jobs execution plan, weekly report, and monthly report to line manager.

• Maintain customer relationship, develop customer satisfaction and coordinate with the team to set up proper operation strategy on a steady basis.

• Participate in team collaboration and support to team member if needed.

• Sale call, Sale visit and join customer meeting if needed.

• Prepare the quotation for the new business from not only existing customers but also new customers.

Open To

Repatriate
Male/Female

Job Requirements

• Any graduate and other related qualifications of Logistics and Freight Forwarding Sector

• Minimum 2 Years working experience in Logistics and Freight Forwarding Sector

• Deep knowledge the end-to-end process of customs clearance process in all Mode of Transport

• Customer-centric mindset is required

• Good command of Chinese/English 4 skills (Especially Chinese)

• Good skill of computer

• Team player

• Able to work under pressures in any challenging situations

What We Can Offer

Benefits

- Commission/KPI
-Medical Allowance
-Insurance

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

Gandamar Shwe Pyi (GSP) is among the most effective providers of procurement and logistics services in Myanmar.

Established in 2013, GSP provides comprehensive procurement and logistics services to many international companies and INGOs in Myanmar. GSP offers dynamic solutions to our all clients’ sourcing needs, specializing in the procurement of household goods, promotion materials, customs clearance, trucking, and warehousing.