Customer Service Officer Fresher ( Mawlamyine )
Min Education Level
Confers with customers by telephone to provide information about Bank products or services, execution of transactions
Answering incoming calls to provide information about Bank products, performing transactions and addressing complaints
Resolves customer’s complaint through identification of problems, suggesting best solution and following up to ensure resolution
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Keep abreast of product knowledge to ensure information is given to customers in accurate manner
Actively monitors and maintains high level of customer satisfaction through continuous reinforcement and improvement of service standards.
Prepare report periodically by collecting and analyzing customer information
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