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Customer Service Officer Fresher ( Naypyitaw )
Min Education Level
Confers with customers by telephone to provide information about Bank products or services, execution of transactions
Answering incoming calls to provide information about Bank products, performing transactions and addressing complaints
Resolves customer’s complaint through identification of problems, suggesting best solution and following up to ensure resolution
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
Keep abreast of product knowledge to ensure information is given to customers in accurate manner
Actively monitors and maintains high level of customer satisfaction through continuous reinforcement and improvement of service standards.
Prepare report periodically by collecting and analyzing customer information
Possess at least a Diploma or Professional Degree in Business Studies / Administration / Management, Banking or equivalent.
Experience working with customer support would be an added advantage.
Passionate in customer service
Excellent communication and problem solving skills.
Must be able to work in shift and weekend.
Ability to multi-task, prioritize and manage time effectively.
Strong knowledge in Microsoft Office.
What We Can Offer
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