This position will be responsible for the achievement of operational excellence customer service for all the processes in and associated with Operations. And to provide excellent customer services to all Dai-ichi Life customers.

• Assist clients in filling of policy documents and contact them whenever any error is discovered, or when it needs to be corrected in professional and timely manner.
• Receive visiting customers and provide them with necessary assistance.
• Perform verification of customers
• Maintain strong clientele relationship with customers.
• Perform duties as a cashier, including bank depositing, balancing and end of day.
• Able to control documents in professional.
• Participate in team-building activities.
• Makes outbound call to customers for policy service and documents related.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
• Record all conversations with clients with details of inquiries or complaints and action steps that were taken.
• Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not.
• Reporting and feedback to supervisor for service improvement.
• Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures.
• Works closely with relevant section to resolve the complaints and uncertain issues.
• Provide cross support to other functions whenever necessary.
• Make recommendations to management to improve customer experience.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements.
• Additional duties as assigned.

• Must have bachelor’s degree.
• Ability to handle and pacify difficult customers.
• Must always be friendly and willing to provide assist others.
• A good memory for remembering data and details.
• A good listening, written and speaking skills in English.