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Customer Service Officer (MDY)

KBZ Bank
| Mandalay
Verified This job has been verified by the company as a real job vacancy.
01 Nov 2021
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.
Mandalay
Verified
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.
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Customer Service Officer (MDY)
KBZ Bank, | Mandalay

Customer Service Officer (MDY)

KBZ Bank
Mandalay

Customer Service Officer (MDY)

KBZ Bank
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Verified This job has been verified by the company as a real job vacancy.
| Mandalay
01 Nov 2021
Verified
Recruiter active 17 hours ago The recruiter at this company was last active reviewing applications.

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Great Opportunity for ...

The role holder is responsible for answering incoming calls to provide information about Bank products, performing transactions and addressing complaints.

  • Confers with customers by telephone to provide information about Bank products or services, execution of transactions
  • Answering incoming calls to provide information about Bank products, performing transactions and addressing complaints
  • Resolves customer’s complaint through identification of problems, suggesting best solution and following up to ensure resolution
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Keep abreast of product knowledge to ensure information is given to customers in accurate manner
  • Actively monitors and maintains high level of customer satisfaction through continuous reinforcement and improvement of service standards.
  • Prepare report periodically by collecting and analyzing customer information

Open To

New graduates
Male/Female

Job Requirements

  • Possess at least a Diploma or Professional Degree in Business Studies / Administration / Management, Banking or equivalent.
  • Experience working with customer support would be an added advantage.
  • Passionate in customer service
  • Excellent communication and problem solving skills.
  • Must be able to work in shift and weekend.
  • Ability to multi-task, prioritize and manage time effectively.
  • Strong knowledge in Microsoft Office

What We Can Offer

Benefits

Rewards for over performance

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
OR
More jobs from this employer

Experience level

Entry Level

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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