The role holder is responsible for answering incoming calls to provide information about Bank products, performing transactions and addressing complaints.

• Confers with customers by telephone to provide information about Bank products or services, execution of transactions

• Answering incoming calls to provide information about Bank products, performing transactions and addressing complaints

• Resolves customer’s complaint through identification of problems, suggesting best solution and following up to ensure resolution 

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

• Keep abreast of product knowledge to ensure information is given to customers in accurate manner

• Actively monitors and maintains high level of customer satisfaction through continuous reinforcement and improvement of service standards. 

• Prepare report periodically by collecting and analyzing customer information

• Possess at least a Diploma or Professional Degree in Business Studies / Administration / Management, Banking or equivalent.

• Experience working with customer support would be an added advantage.

• Passionate in customer service

• Excellent communication and problem solving skills.

• Must be able to work in shift and weekend.

• Ability to multi-task, prioritize and manage time effectively.

• Strong knowledge in Microsoft Office.