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Customer Service Officer(For Vet Clinic)

Focus Star Co.,Ltd

Customer Service Officer(For Vet Clinic)

Focus Star Co.,Ltd
Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
12 Jan 2021

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

  • Open and maintain the patients’ accounts by recording transaction and patients’ account
  • Know how to resolve pets’ owners’ complaint by listening what the problems are
  • Work closely with vet technicians and vet surgeons to get patients’ feedback
  • Work closely with marketing team in the case of market analysis
  • Prepare the reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls and follow up calls
  • Play major roles to achieve customer satisfaction
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
  • Keep records of patients for follow up cases (customer retention program)
  • Resolve customer complaints via phone and email
  • Use telephones to reach out to customers and verify account information
  • Close out or open call records

Open To

Female

Job Requirements

  • Any university degree holder with 1-2 years of experiences as a customer services field
  • Must be cheerful person and work under pressure
  • Able to manage complaints timely
  • Good attitude and good team spirit

What We Can Offer

Benefits

Uniform

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

Focus Star Co., Ltd has established in 1974. its core businesses are Gems & Jewelry, operating under different company name; She Shines Gems & Jewelry, Real Estate, follows by Tobacco Manufacturing & Distribution being the Exclusive Partner and Distributor of Japan Tobacco International, Hotel Businesses and Manawhari Commercial Complex Project, Distribution of Purified Drinking Water (Wave Plus).

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