Customer Service Officer(For Vet Clinic)

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Focus Star Co.,Ltd

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Customer Service Officer(For Vet Clinic)

Focus Star Co.,Ltd

Myanmar - Yangon

Full Time

12 Jan 2021

Yangon

12 Jan 2021

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Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

Open and maintain the patients’ accounts by recording transaction and patients’ account
Know how to resolve pets’ owners’ complaint by listening what the problems are
Work closely with vet technicians and vet surgeons to get patients’ feedback
Work closely with marketing team in the case of market analysis
Prepare the reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls and follow up calls
Play major roles to achieve customer satisfaction
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
Keep records of patients for follow up cases (customer retention program)
Resolve customer complaints via phone and email
Use telephones to reach out to customers and verify account information
Close out or open call records

Open To

Female

Job Requirements

Any university degree holder with 1-2 years of experiences as a customer services field
Must be cheerful person and work under pressure
Able to manage complaints timely
Good attitude and good team spirit

What We Can Offer

Benefits

Uniform

Highlights

- An awesome company
- Join a winning team
- You can make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

Focus Star Co., Ltd has established in 1974. its core businesses are Gems & Jewelry, operating under different company name; She Shines Gems & Jewelry, Real Estate, follows by Tobacco Manufacturing & Distribution being the Exclusive Partner and Distributor of Japan Tobacco International, Hotel Businesses and Manawhari Commercial Complex Project, Distribution of Purified Drinking Water (Wave Plus).

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