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Customer Service Supervisor

KBZ Bank
| Yangon
Verified This job has been verified by the company as a real job vacancy.
29 Sep 2021
Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.
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Customer Service Supervisor
KBZ Bank, | Yangon

Customer Service Supervisor

KBZ Bank
Yangon

Customer Service Supervisor

KBZ Bank
Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
29 Sep 2021
Verified
Recruiter active 1 hour ago The recruiter at this company was last active reviewing applications.

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Excellent Opportunity for ...

  • Maintain the center operation process flow
  • To arrange the assignment plan
  • To train staff in effective customer service strategies and maintain the customer service standard
  • To report the consolidated KBZPay Center activities
  • To ensure that staff are fully understand and can effectively communicate with customer about KBZPay
  • To manage the budget and expenses
  • Manage cash flows activities & liquidity support
  • To organize all the equipment in the office and to provide the necessary equipment
  • To develop personal growth opportunities of all staffs
  • To accomplish our KBZ-Pay center objectives by managing staff; planning and evaluating the activities.
  • To ensure that customers are satisfied with provided customer service
  • To ensure that operation is following the standard procedure
  • To ensure that KYC update/edit staff are following the standard operation procedure
  • To provide and ensure a safe working environment for employees and customers
  • To listen employee feedback and recognize employee strengths and weaknesses
  • To ensure the communication between KBZpay centers.

Open To

Male/Female

Job Requirements

  • Maintain the center operation process flow
  • Excellent management and supervisory skills.
  • Excellent verbal and written communication skills.
  • Extensive knowledge of customer service procedures and principles.
  • Organized with attention to detail.
  • Good listening and communication skill
  • Accountability
  • Team work
  • Ability to coach and mentor customer service representatives.
  • At least three years experience of providing the service to the public
  • At least Bachelo degree graduated with any specific majors
  • Previous experience in a supervisory role preferred.

What We Can Offer

Benefits

Quarterly Bonus

Highlights

Leading Bank In Myanmar

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
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More jobs from this employer

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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