MMR
Myanmar
Customer Service - Systems & Processes
Experience level
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Min Education Level
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A Fantastic Opportunity for ...
Assistant Manager, Customer Service
Job Overview:
Assistant Manager, Customer Service (Systems & Processes) is responsible for monitoring and improving systems and processes for the smoothness of Customer Service operations.
This role includes overseeing all systems used in Customer Service operations are operating effectively and robustly and ensuring their required changes and development. Responsibilities also include taking charge of developing, periodically reviewing, and simplifying the Customer Service’s processes practiced in the operations. Additionally, she/he will be taking ownership to ensure Customer Service operation team understands well to use those systems and processes by providing required trainings and briefings.
Responsibilities:
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