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Customer Services Lead

Leading Bank in Myanmar
| Yangon
Verified This job has been verified by the company as a real job vacancy.
03 Mar 2020
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Yangon
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
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Customer Services Lead

Leading Bank in Myanmar
Yangon

Customer Services Lead

Leading Bank in Myanmar
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Verified This job has been verified by the company as a real job vacancy.
| Yangon
03 Mar 2020
Verified
Recruiter active 1 week ago The recruiter at this company was last active reviewing applications.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Good Opportunity for ..

  • Create a culture and processes which achieve the business goals and objectives with regards to their customer service
  • Manage day-to-day operations in the customer service department.
  • Respond to customer service issues in a timely manner.
  • Create effective customer service procedures, policies, and standards.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Maintain accurate records and document all customer service activities and discussions.
  • Assess service statistics and prepare detailed reports on findings.
  • Hire and train new customer service agents.
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods to better serve the customer
  • Work effectively with all peers and the board/stakeholders Commercial and Finance, Marketing, Operations to negotiate and influence customer improvements

Open To

Repatriate
Male/Female

Job Requirements

  • Bachelor’s degree in Business Administration or relevant field
  • A minimum of 5 years’ proven experience in a customer service position
  • Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets
  • Proficiency in Microsoft Office and customer service software
  • Outstanding written and verbal communication skills in both Myanmar and English languages
  • Good understanding of management practices and techniques
  • Excellent leadership and interpersonal skills

What We Can Offer

Benefits

*Performance Bonus

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques
Already Expired
OR

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

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