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Customs Clearance Agent

DHL Express
Recruiter active 22 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
1 week ago

Experience level

Experienced Non-Manager

Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

Overall Role Purpose
Support the inbound clearance and the export process within established standards and transit times.


DHL customers

  • Portray a professional, courteous and helpful attitude in all dealings with internal and external customers

Lead Customs Clearance Agent

  • Timely report issues to be raised to the higher level to get the appropriate support 
  • Support with the practical experience and knowledge in daily activities to achieve goals and objectives

Customs officials

  • Liaise with customs officials on specific duties payable and problem shipments

Other regulatory officials (Finance, Trade and Transportation)

  • Comply with the regulatory policy and rules to make DHL as reliable business partner
  • Liase on specific issue and problem if necessary

Gateway staff at all levels

  • Build-up the co-operative relationship with the practical levels in Gateway and provide the positive attitude /solution when necessary

Gateway Operations & Local Country Operations staff

  • Activate standard clearance procedure in accordance with DHL priorities and goals

Customs Clearance

  • Ensure the accurate preparation of import and export Customs declarations and the timely provision of those for review (as required)
  • Ensure that customer databases are maintained
  • Resolve specific disputes or provide advice on technical issues with customers
  • Maintain a thorough knowledge of Customs practices and procedures

Customs Clerks Supervision

  • Contribute to team effort to ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time
  • Supervise the work of the support members (e.g. Customs Clerks)

People Management

  • Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes

Open To


Job Requirements

  • Bachelor Degree
  • 3 years’ relevant experience of working with customs clearance matters within transportation, logistics or import / export industry
  • Driving License (current and valid)
  • Experience and knowledge on the usage of Microsoft Office tools (i.e- Outlook, Word, Excel, etc.)
  • Excellent customer service skills
  • Able to work with team

What We Can Offer


- Competitive Salary
- Monthly Transport Allowance
- Quarterly performance related bonus/ Increment
- Health Benefits
- Lunch provided


- The world's leading international express service provider
- World's Best Workplaces 2021
- Join a high performing team
- Fantastic environment

Career Opportunities

- On the job training
- Learn new skills and techniques
- Promotion opportunities