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Deputy Function Head KYC Verification

KBZ Bank

Deputy Function Head KYC Verification

KBZ Bank
Recruiter active 21 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Full Time
Verified This job has been verified by the company as a real job vacancy.
1 week ago

Experience level


Job Function

Customer Service, Support

Min Education Level

Bachelor Degree

Job Description

This role is responsible for Assessing current KYC volumes and determining team capacity to support KYC activities relative to new client on boarding, client periodic reviews and KYC remediation; Responsible for preparing and reporting team SLAs to management and stakeholders; Recommend driving changes to KYC workflow & process. The role also emphasizes to follow complaint process guideline as per regulatory requirements.

  • Service constraint identification KYC, reporting and improvement.
  • SME (Subject matter expert) in KYC, other own operational areas and add value for better operational output.
  • Set service parameters with an agreement with other VC'/Functions/business units.
  • Planning headcount, rostering and utilize resources in shifts/any 5 days working shifts.
  • Ensure organizational goal, agenda, visions are achieved as per milestone set in annual planning.
  • VOC awareness and review process to improve the service and customer experience.
  • Publish regular update to management on Productivity improvement and introduce digital enhancements.
  • Set Protocol around customer dispute resolution and share insights for improvement.
  • Measure NPS performance across channels and fix with stakeholders to improve KYC experience.
  • Reduce customers KYC process concerns   by bringing innovative idea or digital enhancement.
  • Ensure all KYC verifications are happening on time and maintain volume with business forecast. Manage overall day to day operation.
  • Focus to convert manual tasks to digital platforms.
  • Analyze cost and reduce head count with quality control and eliminate manual work.
  • Proactively engage with business team to know about future product plans and prepare operational backup.
  • Manage all quality input reports and ensure circulation on time.
  • Ensure new process documentation for smooth customer journey.
  • Prepare forecast from KBZPay business team and arrange operational support smoothly.
  • Help promote and maintain a positive company image.
  • Initiate team engagement, R&R, performance review on timely basis. (Monthly/Quarterly)
  • Monitor, measure the performance and share/exchange ideas in onthly business review to improve operational efficiency.
  • Prepare robust BCP plans and have flexibility to work in critical situation to help customers.

Open To


Job Requirements

• Intuitive to customer’s needs

• Strong communication and interpersonal skills and the ability to build and maintain relationships

 • Must understand customer relationship management (CRM)

•  Ability to analyse and solve problems quickly

• Must be self-motivated, flexible and able to manage several jobs at one time

•  Proven experience as a Client Relationship Manager

• Experience in sales or customer service is preferred

• Aptitude for fostering positive relationships

• Teamwork and leadership skills

• Customer-oriented mindset

What We Can Offer




Make a difference

Career Opportunities

- Opportunities for promotion
- Possibility for job training
- Learn new skills and techniques

About Our Company

KBZ Bank: A new generation of banking

For over two decades, KBZ Bank has been part of Myanmar’s growth story, working tirelessly to strengthen communities and institutions for the long term and to improve the quality of life for all. As Myanmar’s largest privately-owned bank, we represent more than 40 percent of both retail and commercial banking in the country, driving the success of the nation’s entrepreneurs, businesses, and communities. We safeguard the assets of over 1 million business customers across the country, providing support, guidance, and critical access to finance. Today, KBZ Bank is helping to fast-track Myanmar’s development in the digital age, embracing next-generation banking while pioneering new ways of financial inclusion.

We have seized the advantages of mobile-first technology in promoting financial inclusion and connecting our customers to the people, opportunities, and places that they value most. Through KBZPay, Myanmar’s fastest-growing mobile wallet with more than 9.1 million users, we have brought banking beyond our 500 branches and to even more communities. We are also transforming from the inside out, drawing on the latest technologies to work more efficiently and serve our customers better, while developing the bankers and leaders of the future.

Our purpose is to improve the quality of life in Myanmar by increasing access to financial products and services, thereby giving communities and businesses access to opportunities and a better quality of life.

KBZ Bank’s Talent Factory
KBZ Bank recognizes that the future of Myanmar – and its banking sector – lies in the hands of the next generation. That is why we take talent development across the organization seriously. From coders and digital bankers to thought leaders and future shapers, we equip our employees with world-class skills and future-ready tools.

Building the bank of the future
At KBZ Bank, we deploy agile management approaches in various aspects of how we work – including bringing people together on cross-functional projects to question the status quo and evolve better ways of working. This represents a break from a top-down approach, empowers our employees, and taps their insights in designing the bank of the future.

Personal Challenge
We put the emphasis on individual responsibility, opportunity, and autonomy. We encourage growth through continuous on-the-job development and a fast-paced environment that will stretch and build your expertise daily. We encourage our people to view their career as a journey; to think not about a vertical career ladder, but a long-term aspiration to broaden their exposure or deepen their skills over time. We would like to build the Bankers of Tomorrow for Myanmar!