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Deputy Function Head KYC Verification

KBZ Bank
| Mandalay
Verified This job has been verified by the company as a real job vacancy.
21 Jun 2022
Recruiter active 4 hours ago The recruiter at this company was last active reviewing applications.
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Deputy Function Head KYC Verification
KBZ Bank, | Mandalay

Deputy Function Head KYC Verification

KBZ Bank

Deputy Function Head KYC Verification

KBZ Bank
Recruiter active 4 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Mandalay
Verified This job has been verified by the company as a real job vacancy.

Experience level

Manager

Job Function

Customer Service, Support

Job Industry

Banking/ Insurance/ Microfinance

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

This role is responsible for Assessing current KYC volumes and determining team capacity to support KYC activities relative to new client on boarding, client periodic reviews and KYC remediation; Responsible for preparing and reporting team SLAs to management and stakeholders; Recommend driving changes to KYC workflow & process. The role also emphasizes to follow complaint process guideline as per regulatory requirements.

  • Service constraint identification KYC, reporting and improvement.
  • SME (Subject matter expert) in KYC, other own operational areas and add value for better operational output.
  • Set service parameters with an agreement with other VC'/Functions/business units.
  • Planning headcount, rostering and utilize resources in shifts/any 5 days working shifts.
  • Ensure organizational goal, agenda, visions are achieved as per milestone set in annual planning.
  • VOC awareness and review process to improve the service and customer experience.
  • Publish regular update to management on Productivity improvement and introduce digital enhancements.
  • Set Protocol around customer dispute resolution and share insights for improvement.
  • Measure NPS performance across channels and fix with stakeholders to improve KYC experience.
  • Reduce customers KYC process concerns   by bringing innovative idea or digital enhancement.
  • Ensure all KYC verifications are happening on time and maintain volume with business forecast. Manage overall day to day operation.
  • Focus to convert manual tasks to digital platforms.
  • Analyze cost and reduce head count with quality control and eliminate manual work.
  • Proactively engage with business team to know about future product plans and prepare operational backup.
  • Manage all quality input reports and ensure circulation on time.
  • Ensure new process documentation for smooth customer journey.
  • Prepare forecast from KBZPay business team and arrange operational support smoothly.
  • Help promote and maintain a positive company image.
  • Initiate team engagement, R&R, performance review on timely basis. (Monthly/Quarterly)
  • Monitor, measure the performance and share/exchange ideas in onthly business review to improve operational efficiency.
  • Prepare robust BCP plans and have flexibility to work in critical situation to help customers.

Open To

Male/Female

Job Requirements

• Intuitive to customer’s needs

• Strong communication and interpersonal skills and the ability to build and maintain relationships

 • Must understand customer relationship management (CRM)

•  Ability to analyse and solve problems quickly

• Must be self-motivated, flexible and able to manage several jobs at one time

•  Proven experience as a Client Relationship Manager

• Experience in sales or customer service is preferred

• Aptitude for fostering positive relationships

• Teamwork and leadership skills

• Customer-oriented mindset

What We Can Offer

Benefits

Bonus

Highlights

  • An awesome company
  • Join a winning team
  • You can make a difference

Career Opportunities

  • Opportunities for promotion
  • Possibility for job training
  • Learn new skills and techniques