A Fantastic Opportunity for ...
Collect operational information from other divisions,
Analyze the potential impacts for the Division and manage to minimize them,
Ensure the information are understandable/complete and share timely with Call Centers,
Ensure updated materials related to products & services (commercial & VAS calendars, sales events, FAQs, ,..)
Enhance the upsell performance aligning with relevant department.
Support to regional care staffs and share the update information to them about particular MPT’s product and services
Periodic report of responsibilities such as refund and pin damage.
Acknowledgement of issue/request and passing information to relevant department for resolution within 24 working hour
Leading the project
Reporting
Customer ortiented
Able to use CRM system to perform the problem solving