• Leads and effectively executes the business plans for the Value Centre, and designs distinctive value creating agendas to promote and sell unsecured consumer products and solutions that meet the needs of existing and prospective clients in order to improve the bank’s market share and ensure achievement of sales targets and objectives
• Conducts sales efforts commensurate with market opportunity to generate new clients, while maintaining and expanding existing consumer banking relationships
• Ensures clients are matched to the appropriate unsecured consumer product/solution in order to maximise revenues and ensure that customers are satisfied with the service that they receive
• Maintains strong internal relations and capitalizes on cross-selling opportunities through collaborating with other Value Centres to meet a diverse range of customer needs and expectations
• Works closely with and provides guidance to the sales team throughout the sales process from client opportunity planning, client meetings, proposal preparation and negotiation, and deal closing in order to ensure the delivery of exceptional client service
• Represents the bank by actively participating in external civic/community affairs, business/industry related organizations and other professional activities as appropriate to enhance the bank’s public image and develop additional business
• Identifies and manages potential risk areas by establishing appropriate controls and ensuring compliance with laid down procedure manuals
• Develops talent within the team by providing coaching to achieve the defined goals
• Oversees and supports the roll-out of new products and services to ensure the delivery of an exceptional end-to-end customer journey for the client
• Participates in the training of sales teams during the launch of new products and solutions to ensure successful knowledge transfer resulting in successful sales and the delivery of distinctive client value
• In addition to the primary responsibilities, the role holder will also be accountable for one of the following portfolios:

Marketing and Customer Service

• • Actively collaborates with the Marketing Function to ensure consistency in branding guidelines, templates and reports to imbue the bank’s corporate identity in all communications
  • Collaborates seamlessly with marketing and e-commerce specialists to build competencies in the use of marketing technologies and social media to encourage repeat business
  • Actively collaborates with the Virtual Branch Function to develop an end-to-end client experience journey, identify satisfaction and sentiment, and capture on-going feedback in order to develop a prolonged, trust-based relationship
• Technology
  • Actively collaborates with the product team to build competencies in the use of system improvement as per customer experiences.
  • Ensures that the Value Centre receives the highest standards of technology services and support needed to drive desired business results
• Human Resources and Finance
  • Champions the successful implementation of Finance and HR related policies, programs and initiatives within the Value Centre to facilitate the achievement of business plans and objectives
  • Collaborates with the Human Resources Function in identifying the hiring and training needs of the Value Centre to ensure the delivery of appropriate training and the  hiring of-quality talent to support current and future business needs
  • Collaborates with the Finance Function in developing relevant measurable performance metrics for the Value Centre, and proactively tracks performance against the metrics to ensure fiscal control, profitability and financial feasibility of the Value Centre

• Recognised degree (preferably MBA or Management) with strong communication and relationship skill.
• Over 5 years’ experience in related field