● Serve as the first point of contact for customers seeking technical assistance
● Must be customer-oriented and patient to deal with difficult customers.
● Perform onsite or remote troubleshooting on Windows operating system and software/hardware issues.
● Record events and problems and their resolution in logs.
● Good in IT documentation.
● Perform administration for IT services as appropriate and required including user accounts, file/print, backup/restore, storage, e-mail.
● Ability to independently troubleshoot and debug routine Windows workstation hardware and software issues.
● Ability to deploy and support 100+ Windows and workstations independently
● Participate in project work as required, including non-business hour deployments (e.g. nights and weekends) Performs other duties as required
● Bachelor’s degree in Computer science or IT related field.
● At least 2-3 Year(s) of working experience in the related field is required for this position.
● Strong understanding of computer software/hardware and Microsoft Windows operating system.
● Basic Knowledge of computer networking and system engineering.
● Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
● Ability to troubleshoot and diagnose the software/hardware problems.
● Knowledgeable in common applications i.e. MS Office suite, Outlook Email, Antivirus,Adobe Acrobat etc.
● Prior experience as a help desk support or other customer support role will be an advantage.
● Ability to work during night time when it is required.
● Ability to explain complex IT concepts in simple terms
● Proven ability to work successfully with limited supervision
● Bilingual in English and Burmese.
● Excellent communication skills.
● Customer-oriented and cool-tempered.
● Willing to travel around city areas
Meal Allowanceph Allowance
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About MIBS (Mascon International Business Services)Catalysts of business transformation and operational excellenceBorn from the legacy of our 35-year old parent company MASCON, which is one of the leading business support services company based out of India, MIBS (based out of Myanmar) has become the trusted partner for some of the largest public and private enterprises across the Southeast Asia. MIBS is focused on business transformation through optimized and orchestrated business support services and technology innovations that help improve customer confidence and business efficiency.Business Support Services- BPO (Business Process Outsourcing)- Contact Center- Digitization- Marketing & Sales- E-GovernanceTechnology Services- Outsourced product development- Mobility Solutions- Technology Staff Augmentation- Customized Application Development