We are seeking a self-motivated and innovative Digital Banking Channel Manager to join our Smart Transactional Banking team at KBZBank.

KBZ Digital Banking Channel manager will generally help the channel Leads in the development and implementation of different strategies to acquire a strong position in the market and stay ahead in the competition of Digital Banking Platforms. Here is a list of the responsibilities:

1. Manage and contribute to KBZ mB App, KBZ Internet Banking by the channel perspective - the main focus mode is on the growth of user rate, app consistency and increment of conversion rate over mB App users
2. Monitor key KPIs monthly such as login active user, transaction active user, new onboarded user by channel wise
3. Review business progress with product managers and plan for campaigns as necessary.
4. Brainstorm new product feature ideas from channel perspective
5. Identify the potential customers and vendors and try to build long term relationships and personalized campaigns engaging plans
6. Monitor the distribution, sales and consumer reactions through a well-conducted consumer analysis on a monthly basis
7. Convey, recommend and provide different suggestions to the research and development team after studying and analyzing the current market trends / campaigns.
8. Make a place for the new and old products of the company by identifying the new potential areas
9. Monitor competitors' activities and prepare competitor analysis to share with management.
10. Finetune customer experience journey and align with key stakeholders.

Along with these duties he/she also needs to carry out some additional duties which are as under:

1. Prepare MIS report and deck to share with management and present monthly
2. Review bi-weekly and monthly customer feedback reports and plan for the next action items.
3. Implement monthly engagement plans for dormant user reactivation by coordinating with respective stakeholders.
4. Studied user behavior patterns, empower and contribute related stakeholder for their actions
5. Delivering the released training to related stakeholders, along with training, preparing customer journey flow, FAQs and Feedback forms.
6. Prepare BRDs (Business Requirement Document) for the new features development and existing features enhancement from Channel Perspective
7. Align and discuss for updating SOPs and user guides of existing process/product enhancement and new process/product together with Related Product Managers
8. UAT testing for some major features/products and alignment and feedback to the PM or related team.
9. Modification on Digital Banking related T&Cs, FAQs by consulting with internal Legal & Compliance, Risk Teams

• Excel and any analytics tools
• Aggressive skills to get an edge over the competitors
• Should be detail-oriented, organized and methodical
• Ability to handle multiple projects and deliver the results on the given deadline
• Effective negotiation and excellent communication skills
• Good analytical and presentation skills
• Should be comfortable working in a target-oriented environment and ability to work in a team
• Good business acumen to forecast the future trends in the market

• Candidates should have a bachelor degree in Business Management, Engineering or Computer Science.