Digital Care - Senior Level | MPT - Myanma Posts & Telecommunications

Sorry, Unable to Apply

55%

Please Upload CV Attachment, or update your JobNet Profile to at least 55% of completion.

Upload CV

Update Profile

Digital Care - Senior Level

Digital Care - Senior Level

Digital Care - Senior Level

MPT - Myanma Posts & Telecommunications

Myanmar - Yangon

Kyauktada | Yangon

27 Jul 2020

Experience level

Experienced Non-Manager

Job Function

Marketing, Media, Creative

Job Industry

Telecommunications

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

A Fantastic Opportunity for ...

Productivity - Implement plan and control customer interactions within Facebook comment, private message , email and all digital channel with correct information and polite manner.
Daily coaching/briefing or when required on agents with low productivity and low score in customer satisfaction and QA
Shift management, implement proper shift handover, agent monitoring and maintain good record of daily shift
Successful execution of additional customer interaction through all digital channel /email channels such as upselling initiatives, and surveys
Effective execution of customers’ request by working with relevant teams for swift and accurate resolutions.

Open To

Male/Female

Job Requirements

Skill

-Social Networking Service (SNS) communication knowledge

-Knowledge for telecom products and services

-Analytical reporting

-Microsoft Office Skill (Especially Excel)

-IT knowledge

-Communicative in English

-interest in customer caring

-prefer call center digital channel experience