ERP Help Desk Coordinator in Yangon

ERP Help Desk Coordinator

FairDeal Co., Ltd

Thaketa | Yangon

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ERP Help Desk Coordinator

ERP Help Desk Coordinator

FairDeal Co., Ltd

ERP Help Desk Coordinator

FairDeal Co., Ltd

Myanmar - Yangon

Thaketa | Yangon

01 Dec 2020

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Pharmaceutical/Life Sciences

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Any Graduate, B.C.Sc or B Tech (IT) are preferable.
Must have Knowledge of ERP systems
At least 2 years’ experience in related field.
Working knowledge of office automation products, databases and remote control, and a good understanding of computer systems, mobile devices and other tech products.
Working knowledge of WAN and LAN to address network connectivity issues
Knowledge of the following: Monitoring Tools, Network Protocols, TCP/IP, Internet/Browsers, Spreadsheets – Excel, Access, MS Exchange, Word, Outlook, and Project.

Open To

Repatriate

Female

Job Requirements

Training to new ERP users
End user supporting
Cooperating with software vendor
Preparation and implementation for new opening stores (Roll Out)
Documentation for gaps between ERP system and organization operation requirements, to customize in next phase development
Checking stores backup and main database backup and schedulers
To assess and analyze the problem/issue, to study its impact and to advise on the proper supportive functions that are necessary.
To recognize the problem areas, to gather the relevant information, and to conduct a thorough research to diagnose the source or the root cause of the issue.
To keep a track record of all the relevant documentation and to make sure effective contribution is made to improvise the operational procedures.
To recommend adjustments to meet the end users requirements and assist in determining, maintaining, analyzing, identifying and monitoring the issues related to problem management.
Answer, evaluate, and prioritize incoming telephone, e-mail, and in person requests for assistance from users experiencing technical problems.
Respond to technical issues as they arise.
Record and log frequent users and applications issues to improve users training.