The Microsoft Dynamics 365 ERP Support Consultant will be responsible for providing support to a vast array of
customers during installation, upgrade or usage of their software.
• Primarily responsible for handling support tickets and application support to the end users.
• Provide support such as problem fix, monitoring and testing for business application.
• When an issue comes, should be able to diagnose, analyse and solve the issue.
• Reviews and discusses open incidents to determine who and how the incidents should be handled.
• Develop and maintain documentation for issue logs and tickets analysis
• Resolve problems, provide technical support, research and answer questions
related to the ERP system
• Ability to deliver basic Microsoft Dynamics 365 training to client end-users and preparing end user training material.
• Ability to work closely with peers and end users to deliver optimum service.
• Ability and willingness to provide on-call support as needed including after office hours and weekends.
• Ability to make thorough analysis with Finance expertise counterpart.

Possess a Degree in Accounting, Business or IT
• Requires minimum 2 years of experience in supporting ERP related field or Accounting field
• Highly initiative with service-oriented mindset
• Confidence and ability to understand and navigate new technology quickly
• Strong oral, written, interpersonal skills and problem-solving skills
• Ability to multi-task and manage time effectively