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Recruiter active 2 hours ago The recruiter at this company was last active reviewing applications.
Myanmar - Yangon
Full Time
Verified This job has been verified by the company as a real job vacancy.
29 Jan 2021

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Min Education Level

Diploma

Job Description

The Microsoft Dynamics 365 ERP Support Consultant will be responsible for providing support to a vast array of
customers during installation, upgrade or usage of their software.
• Primarily responsible for handling support tickets and application support to the end users.
• Provide support such as problem fix, monitoring and testing for business application.
• When an issue comes, should be able to diagnose, analyse and solve the issue.
• Reviews and discusses open incidents to determine who and how the incidents should be handled.
• Develop and maintain documentation for issue logs and tickets analysis
• Resolve problems, provide technical support, research and answer questions
related to the ERP system
• Ability to deliver basic Microsoft Dynamics 365 training to client end-users and preparing end user training material.
• Ability to work closely with peers and end users to deliver optimum service.
• Ability and willingness to provide on-call support as needed including after office hours and weekends.
• Ability to make thorough analysis with Finance expertise counterpart.

Open To

Male/Female

Job Requirements

Possess a Degree in Accounting, Business or IT
• Requires minimum 2 years of experience in supporting ERP related field or Accounting field
• Highly initiative with service-oriented mindset
• Confidence and ability to understand and navigate new technology quickly
• Strong oral, written, interpersonal skills and problem-solving skills
• Ability to multi-task and manage time effectively

What We Can Offer

Benefits

- Performance Bonus Allowances (KPI)
- Yearly Increment (KPI)
- Social Welfare

Highlights

- Regular hours (Mondays to Fridays)
- International Standard and Fun Working Environment
- Join an experienced team

Career Opportunities

- Possibility for Job Training (Local or APAC)
- Learn new skills and techniques

About Our Company

NaviWorld Group, established in 1999, is a leading provider of Business Solutions to small and midsized companies in the emerging markets of Asia, Africa, Middle East and Eastern Europe. NaviWorld Group, with 19 offices across 17 countries, is determined to provide the most reliable and scalable customized Microsoft Dynamics enterprise resource planning (ERP) business solutions for companies taking advantage of the latest technology combined with the specific industry know-how.

The NaviWorld Group is Microsoft Dynamics Gold Certified Partner. We are appointed by Microsoft as a trustworthy partner to distribute and implement Microsoft Dynamics ERP/CRM which supported by a global partner network.

NaviWorld Myanmar was founded in late 2016 as a member of The NaviWorld Group to assist local and international enterprises in Myanmar, in selecting and implementing business solutions that optimize business processes and leverage organization knowledge leading to competitive advantages. With solutions catering for various sectors from Distribution, Retail, Services and Manufacturing, NaviWorld brings a portfolio of internationally proven, fully integrated business solutions to our clients.

While focusing only on our customer’s requirements, has been able to understand the thoughts behind their needs, understand the flow and acquire the process knowledge of various industries, as only a few other companies in the world can at present. Our 100% commitment to our customers has helped us to become one of the ‘best-skilled’ Business Solution (ERP) providers in the market.