Escalator/Elevator Maintenance Engineer/Supervisor

The Escalator/Elevator Maintenance Engineer/Supervisor is responsible for organizing and providing maintenance visits and breakdown cover for a defined customer portfolio, as well as being the primary point of contact of customers for assigned area, ensuring complete customer satisfaction.

• Perform maintenance service of lifts / escalators in his charge.
• Apply correct work methods and procedures to ensure reliability and safe operations.
• Respond to breakdowns and call-backs according to contract terms including 24-hour standby duty.
• Release of passenger from lift mantrap according to contract terms.
• Troubleshoot equipment faults and carry out preventive and/or corrective actions. Being able to identify root cause to fix it first time right and within a limited time. This applies to simple and complex breakdowns.
• Ensure all work processes comply with quality, environmental and safety procedures and requirements.
• Communicate with customers on any operational enquiries and/or feedback.
• Report to superior and team timely on any feedback by customers or issues encountered.
• Ensure Preventive Maintenance Sheet (PMS) is carried out and signed by customer every month.
• Perform ad-hoc assignments such as technical support, training and assessments etc.
• Managing customer relationships in the assigned area
• Delivering the safety objectives
• Adhering safety and quality requirements and standards at all times
• Handles proper communication with customers
• Any other tasks assigned by superior

• Min. 5 years’ experience in elevator or construction or general industry in field operations.
• Bachelor's university degree in engineering or Completed trade certificate/ diploma education in Electronics, Electrical, Mechanical Engineering.
• Microsoft Office (Word, Excel, PowerPoints)
• Good knowledge of English language (written and spoken).
• Good technical skills, both mechanical and electrical, and experience in elevators/escalators.