Proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan as promised to the customer and/or that the customer is kept informed of relevant deviations whilst proposing new innovative solutions to improve customer supply chains.

• Obsessive customer centricity
• Actively build strong relationships with customers and gain in-depth understanding of their business, service needs, business drivers and growth ambitions.
• Continuously improve cooperation and process to the mutual benefit of the customer and Maersk.
• Be fully responsible for customer satisfaction.
• Account ownership
• Be the primary point of contact and act as an advocate for the Customers within Maersk.
• Handle customers’ booking enquiry and confirmation.
• Pro-actively execute shipments and manage contingencies through solutions or alternatives.
• Provide structured reporting for daily job execution and reporting to customer.
• Ensure all activities are conducted in compliance with customer SOPs, with SOPs kept up-to-date.
• Provide review to customers on service delivery performance and joint volume growth.
• Own all operations activities relating to customs clearance.
• Handle full customs clearance process (including upper/port clearance, import/export licence application etc..)
• Apply for tax rebates (eg: Form D, E)
• MACCS system updates
• Manage inland transportation across different modes of transport
• Container truck/box and open truck/barge/rail/air
• Billing matters
• Timely completion of all billing related tasks for customers and partner vendors.
• Regular updates on profit/loss of all inland jobs under scope.
• Transformation
• Constant drive for creative solution design for optimising customer’s logistics flow.
• Improve Maersk internal cross functional processes.
• Monitor and up-skill the service performance of our vendor partners.
• Joint working with relevant external parties to improve Myanmar logistics landscape.

Keep updated to market developments, customs new regulations, import/export rules etc..

An energetic talent who will grow along with the company, possessing following qualifications -

University Degree in business management or related field. Minimal 3 years’ experience in Customer Service-related field. Minimal 3 years’ experience in Freight Forwarding and Shipping Business for handling inland transportation. Experience global cooperate company is advantage. Customer-centric mindset to win with customers is required. Team player – Works together with others in the business unit to achieve results, fosters teamwork. Good communication skills and the ability to communicate confidently. Good command of spoken and written English/Myanmar. Experience in reviewing and complying of IOP & SOP. Experience in massive email handling.