Executive (Customer Facing IT & Program Delivery)

DHL Express

Hlaing | Yangon

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Executive (Customer Facing IT & Program Delivery)

Executive (Customer Facing IT & Program Delivery)

DHL Express

Executive (Customer Facing IT & Program Delivery)

DHL Express

Myanmar - Yangon

Hlaing | Yangon

27 Aug 2020

Experience level

Experienced Non-Manager

Job Function

IT Hardware, Software

Job Industry

Logistics/Transport

Min Education Level

Bachelor Degree

Job Type

Full Time

Job Description

An Exciting Opportunity for ...

Make joint sales calls together with sales staff, to sell the benefits of DHL Customer Facing IT tools to customers.
Assist and guide customers in the setting up of Customer Facing IT tools and customize management reports as required.
Assist customers in troubleshooting queries and problems on Customer Facing IT tools.
Arrange ESS (Electronic Shipping Solution) Tool demonstrations to potential customer, the customer needs for automated tool on the evolving marketplace.
Visit to customers on a regular basis to guide satisfaction with the Customer Facing IT products, to ascertain any need for extra training and collect suggestion-for future development.
Plan and manage Customer Facing IT tools deployment to ensure achievement of successful development targets.
Taking participation of UAT (Users Acceptance Test), piloting, rolling out of applications as per direction and aligned with regional team.
Support on installing required application to internal users as well as troubleshooting and investigating on the reported issue of any application and escalate to relevant regional support/team.
To be involved on planning, performing and rolling out of DHL digitization and automation process/project based on requirement of the business as well as direction from the region.

Open To

Male/Female

Job Requirements

Any Bachelor Degree
Diploma in Information Technology (preferable or equivalent)
3-5 years' experience in customer support, preferably with experience in Customer Facing IT tools and knowledge of IT
Excellent Presentation skills
Excellent software skills (Word, Excel, Power Point, etc.)
Preferable on the understanding of DHL's software system
Excellent communication skills, spoken and written (both English and Myanmar)
Excellent negotiation and interpersonal skills
Excellent analytical, organizational and motivational skills
Preferable selling skills