This position is for Mandalay Location.

• Entertain walk-in inquiries and assist to resolve their concerns
• Looks beyond customers’ immediate request and offers other helpful information or assistance.
• Answer politely phone call inquiries
• Respond to email inquiries daily
• Handling Premium payment and Policies Package delivery process
• Participate in monthly case discussion to identify and implement Continuous Improvement items
• Possess basic knowledge of all insurance plans, riders, policy provisions and company policies.
• Ensure all pending cases are properly filed on daily basis. 
• Match incoming requirements to respective files.
• Responding efficiently and accurately to both Internal / external customers and ensuring that the customer feel support and valued.
• Build sustainable relationships and engage both Internal/ External customers by taking extra mile
• Looks beyond customers’ immediate request and offers other helpful information or assistance.
• Work closely with Underwriting Team, New Business Team to make sure all the information is updated and well knowledge
• Ensure all the information and procedure are in harmony with company’s procedures and in compliance with all relevant regulatory guidelines
• Work closely with Team to review existing processes or identify the area of improvements for requirement to meet customer needs and objectives, resolve problems or improve efficiency.
• Actively support seminars and other activities sponsored by Manulife.
• Actively support seminars and others related activities by insurance affiliated 

• Bachelor’s Degree or equivalent combination of education and work experience
• 24 years Customer service experience
• Strong Support Skills
• Strength of character to provide recommendations or communicate issues
• Ability to effectively collaborate with the team and other departments
• Good communication and organization skills
• Able to work under pressure and meet tight deadlines
• Proficiency in MS office applications incl. MS Word, Excel, Access and PowerPoint
• Candidate with analytical skills and/or experiences in handling MIS report and CRM software is an advantage.
• Good in both written/ typing and spoken English and Myanmar