1. To act as Acting Team Meanager for Finance Support team & Business support team to manage team operations/members, set KPI, monitor the process to develop the better operational process flow and achieve team KPI target.
2. Management and monitoring CvBS (Billing system) and any issue solving of B2C billing related matter. Planning effective billing system improvement based on user requirement or analysis.
3. B2C AR monitoring and proper data cleansing aligning with Finance, IT team and user side.
3. Effective payment channel consideration and planning for B2C customer to increase AR collection ratio. And planning and initiation for payment digital transformation.
4. To analyze end-to-end process of a new business requirement by cooperating with related teams for the existing process and work out with IT/vendor for the possible solutions.
5. To plan out the project by proposing the pros and cons of the business requirement, get approval from the management, prepare PRD (Product Requirement Document) and work closely with IT.
6. To plan out communication and training to provide to the system users. Prepare user manuals, communication materials and work with design team to design and promote the new system development.
7. To coordinate with related team members, perform system testing before the production to make sure of the system readiness. Monitor the system after the launch for improvement matters.
8. To initiate internal bill delivery and cash collection process aligning with regional TRA, Commercial office and related team.
9. Management of bill printing vendor and bill collection vendor. Also, analysis of expense and necesarry budget planning.
10. Preparation for any explanation or approval material and presentation to managements.